Customer Service

It is my mission to make sure all the crystalline carvings that I promote for Leandro de Souza are described to the best of my ability and knowledge.  Measurements and weights are taken as accurately as possible.  Great care is taken to package your chosen crystal skull/carving and I would rather over package for safety to make sure it is sent on its journey to you with my crystal love and intentions for a safe journey wherever the journey takes them.  

 

Reservation opportunity for Guardian/Caretakers-to-be

If you have connected with a carving after being guided to my website, I am here to help you as much as I can. I offer you the opportunity to RESERVE.

I will RESERVE after an energy exchange of a deposit is received by me that you are comfortable with. Detailed records are kept of future energy exchanges (payments) from yourself until the full energy exchange has been met.  Thereafter your chosen crystal skull, dragon, angel etc. will be officially released to travel to you. There is no interest charges involved. The time it takes to release your reserved item depends on you.

 

On-line security payments

I offer all Crystal Carvings in British Pounds.The checkout will direct you to PayPal. However if you wish to contact me privately I can give you my personal attention and invoice directly through PayPal as well as accept bank transfers and transfers from www.transferwise.com. Details provided on request. I also occasionally arrange private viewings by appointment.

 

certificate-authencity

              “All Carvings from Leandro de Souza comes with a Certificate of Authencity”

 

Returns and Exchanges

Regrettably I cannot accept any returns or issue refunds as I truly believe that the crystalline skull/carving chosen by you found you also for the right reason.  

 

My Shipping Policy

I am happy to ship worldwide. The caretaker/buyer pays shipping costs as outlined by myself – we will discuss this when we are chatting through the message system.  You can message me through the CONTACT PAGE. All items are carefully package and tracked to their destination either by Royal Mail for the lesser weight items or by courier for the larger items. In the unforeseen event a package arrives damaged, it is the responsibility of the recipient to notify me within 24 hours in order for any claim to be processed. All orders will be dispatched within 2 business days or sooner on receiving the cleared full energy exchange unless unforeseen weather conditions prevent otherwise.  

 

International Shipping

International shipping is usually carried out by a courier for larger items or by the Royal Mail Parcel System from the U.K.  Smaller items under 2 kilos are shipped by Royal Mail. If you are outside Europe you may have to pay customs/import tax which is the responsibility of the receiver.  This is not always the case and has only happened on one occasion as the crystal skulls/carvings seem to be able to protect themselves and at times make themselves invisible.