Customer Information

Customer Service

All the crystalline carvings I promote on behalf of Leandro de Souza – Leandro Designs, Brazil, are described to the best of my ability and knowledge. Measurements and weights are taken accurately. Great care is taken to package your crystal skull/carving and I would rather over package for safety. You receive my 1-1 attention always. A Certificate of Authenticity accompanies all Leandro Designs Carvings from The Crystal Enchantress – LOVE IS IN THE EARTH.

On-line Security Payments

All carvings are in British Pounds currency (GBP).
The shopping cart will direct you to PayPal secure on-line payment. However if you wish to contact me privately to arrange a different method of payment this is possible. I accept Bank Transfer and www.wise.com

Shipping/Deliveries

I post/ship daily depending on the time of day the order is received. Shipping is always tracked by Royal Mail UK for items up to 1.99 kgs in weight and Fedex is used for larger/heavier items. Tracking is sent via Paypal or by email. Worldwide Shipping available. It is the responsibility of the receiver to pay any customs/import duties.
All items will arrive carefully packaged. Care when opening is advised. The exposure to a difference in temperature must be gradually introduced. Allow your package to rest when it arrives and gradually open slowly making sure your hands are at the same temperature of the contents. Extreme changes of temperature can damage your carving. Do not unwrap your carving on top of a quartz worktop as this can chip your carving if they make contact – quartz vs. quartz.

Returns Policy

Regrettably I cannot accept any returns as I believe the crystal skull/carving you have chosen has found you for a reason and you are the right guardian. However if an item is received damaged, this must be notified immediately and discussions will be opened to find a mutually acceptable resolution.

Terms and Conditions – Reservation Opportunity.

If a payment plan for a larger item is required, please do not hesitate to message myself by using the CONTACT FORM. We can discuss your requirements to RESERVE and Terms and Conditions will be put in place and detailed on the invoice. All deposits must be done within 24 hours from reserving and receiving the invoice otherwise the item will be placed back into stock. Reservations are officially in place after the first deposit is received. There are no interest charges involved however if a Reservation has to be cancelled at any stage, a non-refundable fee of 20% will be charged for re-advertising and restocking. Privacy Policy